{"id":44112,"date":"2022-04-13T13:15:11","date_gmt":"2022-04-13T13:15:11","guid":{"rendered":"https:\/\/pr.asianetpakistan.com\/?p=90026"},"modified":"2022-04-13T13:15:11","modified_gmt":"2022-04-13T13:15:11","slug":"zoom-announces-platform-innovations-to-elevate-the-total-customer-experience","status":"publish","type":"post","link":"https:\/\/southafricagazette.com\/zoom-announces-platform-innovations-to-elevate-the-total-customer-experience\/","title":{"rendered":"Zoom Announces Platform Innovations to Elevate the Total Customer Experience"},"content":{"rendered":"<h4 align=\"center\">Zoom IQ for Sales, a conversation intelligence solution, and Zoom Events Innovations Modernize the Ways Businesses Engage Their Customers<\/h4>\n<p align=\"left\">SAN JOSE, Calif., April 13, 2022 (GLOBE NEWSWIRE) &#8212; At its second Work Transformation Summit, a virtual gathering of business leaders that offers actionable insights for navigating the transformation and future of work,\u00a0<a href=\"https:\/\/www.google.com\/url?q=https:\/\/www.globenewswire.com\/Tracker?data%3D30EpyLpl0MUPEYcNfV7fW2j0vwSltN3MBiEnJYncuyCfn2Z17Iu60uIs0DMrl0SPLrfeVpGFUbMMjmYqHIaRHupDtpktL4eNtBaXlNQZ6co%3D&amp;source=gmail-html&amp;ust=1649942071113000&amp;usg=AOvVaw2KbojgEKq1MPBZvYnpssbM\"  rel=\"nofollow noreferrer\"><u>Zoom Video Communications, Inc.<\/u><\/a>\u00a0(NASDAQ: ZM) unveiled its latest innovations in the Zoom platform to help businesses improve customer and employee experiences for the new \u2018work anywhere\u2019 workforce. Announced today, Zoom IQ for Sales, a conversation intelligence solution for sales professionals, as well as new Zoom Events and Webinar functionalities such as backstage and Webinar session branding, are putting engagement at the center of the experience and transforming the way we work, connect, and collaborate.<\/p>\n<p>\u201cEvery interaction counts in a video-first world \u2013 whether it\u2019s a call with a customer service agent, a video meeting with the sales team, or a hybrid event with customers and prospects. World-class customer engagement is where competitive differentiation happens,\u201d said Oded Gal, Chief Product Officer at Zoom. \u201cFollowing our recent launch of Zoom Contact Center, Zoom IQ for Sales, and our latest Zoom Events innovations mark further steps in Zoom\u2019s journey to establish new heights for customer experiences and flexible collaboration across the workforce.\u201d<\/p>\n<p>\u201cThese new innovations are yet another example of Zoom\u2019s ability to bring new solutions to life quickly and seamlessly, based on the needs of its customers,\u201d said Dave Michels, Founder and Principal Analyst at TalkingPointz. \u201cWith the introduction of Zoom Events, Zoom Contact Center, and now Zoom IQ for Sales, the Zoom platform is poised to make an impact on reimagining the customer experience, by expanding it to include the entire customer journey from marketing to sales to ongoing support \u2013 the total customer experience.\u201d<\/p>\n<p><strong>Zoom IQ for Sales: Zoom\u2019s First Step In Conversation Intelligence<\/strong><br \/>\nZoom IQ for Sales is a conversation intelligence add-on for Zoom Meetings that turns customer interactions into meaningful and actionable insights, helping teams across marketing, sales, and competitive intelligence improve crucial interactions with customers. Additional benefits include:<\/p>\n<ul type=\"disc\">\n<li><strong>Optimized efficiency:\u00a0<\/strong>Zoom IQ for Sales increases seller productivity with automation for next steps and risk assessments, and quick search functionality.<\/li>\n<li><strong>Integrated<\/strong>: Tightly integrated with Salesforce<sup>\u00ae<\/sup>, leading calendars, and Zoom Meetings, Zoom IQ for Sales consolidates workstreams and provides an aggregated view into conversations and opportunities.<\/li>\n<li><strong>Easy-to-use<\/strong>: Zoom\u2019s intuitive web interface makes it easy for admins to onboard users and manage their integrations and quick for users to view insights and recordings.<\/li>\n<li><strong>Scalable<\/strong>: On-demand scalability \u2013 businesses can easily add users as needed.<\/li>\n<\/ul>\n<p>Zoom IQ for Sales is now available as an add-on for Zoom Meetings customers with support for Zoom Phone coming soon. Zoom IQ for Sales is the first iteration of Zoom\u2019s conversation intelligence technology under the Zoom IQ umbrella, with potential future use cases by product, industry, and use case. To learn more about Zoom IQ for Sales, please visit the\u00a0<a href=\"https:\/\/www.google.com\/url?q=https:\/\/www.globenewswire.com\/Tracker?data%3DeLRk206nNJq1E0KRtD1xND1RM40piFmjsscQYzq9JPK_YdeySyF0UvqxTwgUiPttvyZv6mlj3XdF--XCAEwer1hnWMHiZUXZ8Y0h2YNSNKhLmaBPqqMWxpt1ZMr4LbacPloP3rbEbtqUXHFedu_mNQ%3D%3D&amp;source=gmail-html&amp;ust=1649942071113000&amp;usg=AOvVaw39DhYt9_yszc5uAdoBkytu\"  rel=\"nofollow noreferrer\"><u>Zoom IQ for Sales page<\/u><\/a>\u00a0and read our\u00a0<a href=\"https:\/\/www.google.com\/url?q=https:\/\/www.globenewswire.com\/Tracker?data%3DL_DBU_L6x6YqO7NsjKSHCb9JiErDcvelfDCAZk0LWAYM4Kw0CLXtkuGg-ERcB9__KJYV_D-QkUpt0AO-9l2rwg%3D%3D&amp;source=gmail-html&amp;ust=1649942071113000&amp;usg=AOvVaw2Tlmh5wr_GLMNrafEXEM7f\"  rel=\"nofollow noreferrer\"><u>blog<\/u><\/a>.<\/p>\n<p><strong>Zoom Events &amp; Webinar Enhancements: Improving the Presenter Experience<\/strong><br \/>\nVirtual and hybrid events are crucial to a brand\u2019s marketing strategy, allowing them to connect with customers and prospects on their terms. One of the most requested features for Zoom Events, the all-in-one platform that allows brands to create virtual and hybrid experiences, has been a gathering place for speakers before, during, and after a session. To meet this need, Zoom is launching backstage, a new feature that allows panelists, speakers, and production crews to stay behind the scenes while viewing the live webinar feed, chatting with each other, answering attendees\u2019 questions, and practicing their presentations.<\/p>\n<p>Zoom announced two more Zoom Webinar innovations, designed for anyone who wants to present information to a large online audience attending from anywhere in the world on any device:<\/p>\n<ul type=\"disc\">\n<li><strong>Webinar reactions<\/strong>: Webinar attendees can use reactions. The stream of submitted reactions is displayed in the bottom-right corner of the main webinar window, visible to the host, panelists, and attendees.<\/li>\n<li><strong>Webinar session branding<\/strong>: Hosts can customize the appearance of the in-webinar experience by adding a wallpaper behind the video tiles, setting a common virtual background for all panelists, and providing name tags for each panelist.<\/li>\n<\/ul>\n<p>Webinar reactions and session branding are available now, and Zoom Events backstage will be generally available in late April 2022. The Zoom Events\u2019 session experience is also available now on Zoom Rooms, allowing hosts and attendees to join events from Zoom Rooms appliances. To learn more about the latest Zoom Events, please visit the\u00a0<a href=\"https:\/\/www.google.com\/url?q=https:\/\/www.globenewswire.com\/Tracker?data%3DTsz4i7PzgnTCPbjAj08fb0oLkkJSFEkH0eE7cSBjOpjq0aHpvB-wcVr50yoFsFNB1dffc_GQESXhbpNkxyoTjg%3D%3D&amp;source=gmail-html&amp;ust=1649942071113000&amp;usg=AOvVaw2uUTRkBSKpZXyWmPGb9_kw\"  rel=\"nofollow noreferrer\"><u>Zoom Events page<\/u><\/a>\u00a0and read our\u00a0<a href=\"https:\/\/www.google.com\/url?q=https:\/\/www.globenewswire.com\/Tracker?data%3DC1Z2VlxPhX44eWZ30f438eMRX0GdBznlBKV8k1dz7CjSJz4_BZSWx4sbCoTHlDevIIWAn709JXOC3wub55xaqHZfXxUkgli5ztwSmqzA06YL--SHcmHdZyiePoJOl0en&amp;source=gmail-html&amp;ust=1649942071113000&amp;usg=AOvVaw2inlOrIg99t06ZqEY2-PTP\"  rel=\"nofollow noreferrer\"><u>blog<\/u><\/a>.<\/p>\n<p>For more information on Zoom\u2019s innovations, or to watch any of the sessions from industry leaders taking place today, please visit our\u00a0<a href=\"https:\/\/www.google.com\/url?q=https:\/\/www.globenewswire.com\/Tracker?data%3DH_CZxmMFN8ffUnjJgtZ2vYSZw61r_lAL0e0E6WADtVpME7GOIMC7PgauPi6vkYODR_ZwfyIwGbA1ym4gwFPpx5X6xbqTRcLWkcSNV53-0hjZ1gIrYQsfpZLDhqY14Lz3HQd2gQKAMObu9nRLerXAog8KLCCthMf25J5OzEMc9ws%3D&amp;source=gmail-html&amp;ust=1649942071113000&amp;usg=AOvVaw3KvlwbBv2sakl1NkxuJW-R\"  rel=\"nofollow noreferrer\"><u>Work Transformation Summit page<\/u><\/a>.<\/p>\n<p><strong>About Zoom<\/strong><br \/>\nZoom is for you. Zoom is a space where you can connect to others, share ideas, make plans, and build toward a future limited only by your imagination. Our frictionless communications platform is the only one that started with video as its foundation, and we have set the standard for innovation ever since. That is why we are an intuitive, scalable, and secure choice for individuals, small businesses, and large enterprises alike. Founded in 2011, Zoom is publicly traded (NASDAQ: ZM) and headquartered in San Jose, California. Visit\u00a0<a href=\"https:\/\/www.google.com\/url?q=https:\/\/www.globenewswire.com\/Tracker?data%3DJNrTVf23IpLH5tr8aAwCCA7IYI3_1F8xW4jUp60v6eAXaMFwhYUnwG0ceTbEphfX&amp;source=gmail-html&amp;ust=1649942071113000&amp;usg=AOvVaw1z0dpXck0kVcYaPwIHeCju\"  rel=\"nofollow noreferrer\"><u>zoom.com<\/u><\/a>\u00a0and follow\u00a0<a href=\"https:\/\/www.google.com\/url?q=https:\/\/www.globenewswire.com\/Tracker?data%3DG-fWbHoKnUMgg65S6lvJlJPYK--_OPaSQKRbBcn-FBZxXLcCerI1Q6mzU4aylev3dyxBrsLuvVKAjhKNF0BUsw%3D%3D&amp;source=gmail-html&amp;ust=1649942071113000&amp;usg=AOvVaw0bPbORXGBv500eTwLcVGqX\"  rel=\"nofollow noreferrer\"><u>@zoom<\/u><\/a>.<\/p>\n<p><strong>Press Relations<\/strong><br \/>\nFarshad Hashmatulla<br \/>\nProduct PR Manager<br \/>\n<a href=\"https:\/\/www.google.com\/url?q=https:\/\/www.globenewswire.com\/Tracker?data%3Dj0mzMrmnJsGgPg_eA8uU1zHwAMj4mDjmfzhUAGrJYObWcv0-Wydud5yV19KNPsLshZM7x1jq1Lg_aCqg8x8bhQ%3D%3D&amp;source=gmail-html&amp;ust=1649942071113000&amp;usg=AOvVaw312BUEwAVXqG4_fMH1OvZw\"  rel=\"nofollow noreferrer\"><u>press@zoom.us<\/u><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Zoom IQ for Sales, a conversation intelligence solution, and Zoom Events Innovations Modernize the Ways Businesses Engage Their Customers SAN JOSE, Calif., April 13, 2022 (GLOBE NEWSWIRE) \u2014 At its second Work Transformation Summit, a virtual gathering of business leaders that offers actionable insights for navigating the transformation and future of work,\u00a0Zoom Video Communications, Inc.\u00a0(NASDAQ: [\u2026]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[97],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - 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