PRETORIA, Aug 5 (NNN-SA NEWS) — The South African Police Service (SAPS) has put in place contingency plans at all of its 10111 Call Centres to ensure that emergency calls are answered and responded to as a priority.
These contingency plans are tried and tested as they were implemented successfully during the strike last month and proved effective, says SAPS spokesperson Major General Sally de Beer.
In the past, the SAPS management had deployed non-uniformed police to fill the positions vacated by striking employees at the call centres.
De Beer stressed that the hotline is intended for crime-related emergency purposes only. We caution against people making unnecessary or hoax calls to the 10111 number and from phoning the number to ‘test’ if operators are working as this places a strain on the queuing system, he said here Thursday.
The introduction of the SAPS contingency plans followed the withdrawal of the South African Police Union (SAPU) from Commission of ConciliationS Mediation and Arbitration (CCMA) negotiations.
The SAPU is demanding salary increases from level 5 to level 7 which were recommended by a task team in 2013. The union and the SAPS management had initially agreed to let the mediation process unfold at the CCMAS thus resulting in the strike being temporarily postponed.
However, the union withdrew from the negotiations after it accused SAPS management of delaying the speedy resolution of this issue by rejecting any proposal tabled by the CCMA commissioner. As such the workers resume their strike action at SAPS 10111 Call Centres Friday morning.
The union also threatened that if no progress was made by August 11S they would call for unions under the South African Federation of Trade Unions (Saftu) to join in the strike in solidarity.
Source: NAM NEWS NETWORK