City to improve maintenance at rental units with specialised vehicles

The City recently acquired a number of specialised vehicles and equipment to repair and maintain city assets. The newly established mobile maintenance teams will have access to fully equipped vehicles to do repairs on the go. This will also increase reaction time when responding to service requests.

The Mayoral Committee Member for Assets and Facilities Management, Councillor Stuart Diamond, last week, 5 September 2018, unveiled the specialised vehicles and equipment at the Ndabeni maintenance depot. These vehicles, some of which are already in operation, will fast-track repairs and improve service delivery.

The vehicles are equipped with specialised tools to do repairs on the go and will allow maintenance teams to respond quickly to deal with water leaks, electrical faults and pipe bursts among other maintenance requests at the City’s rental stock.

According to Councillor Diamond, it is envisaged that each of the four area-based service delivery areas will have a dedicated mobile maintenance team. These maintenance teams will act as a first responder to maintenance emergencies and will deliver services, similar to the services offered by a depot, to communities at an accelerated pace. This is in line with the City’s Organisational Development and Transformation Plan which aims for excellence in customer service. The dedicated teams will also engage with customers to determine how well the City responds to service faults or complaints.

Multi-skilled teams will operate from the vehicles to do repairs and maintenance onsite. The six-seater mobile maintenance vehicles will be stocked with frequently utilised maintenance materials, tools and equipment in order to do the work once the rental unit has been inspected.

Team members includes a driver, four construction and electrical artisans supported by maintenance assistants and administrative staff.

The deployment schedule of the maintenance mobile teams will be based on the historical needs assessment in the four service delivery areas.

In addition to the above, the department has also purchased four aerial work platforms (cherry pickers) which will be used to maintain the installation and repairs to area lightning as well as other specialised maintenance requests such as assessing roofs and gutters at rental units.

The intention is to deploy a cherry picker for each area to allow for rapid response to maintenance requests. The City’s maintenance depots will have access to the vehicles and equipment.

‘The addition of these specialised mobile maintenance teams is a step in the right direction that will increase mobility and customer-centric service delivery. The effectiveness of the maintenance teams will be monitored to ensure that we continuously improve on our services to residents.

‘We ask tenants to alert us to elements that may pose a safety risk. We call upon residents to work with us by being our eyes on the ground and to log a service request should an element need attention,’ added Councillor Diamond.

Source: City of Cape Town