Daily Archives: November 24, 2015

EXL Launches English-Language Customer Support Centre in South Africa

CAPE TOWN, South Africa, LONDON and NEW YORK, Nov. 24, 2015 (GLOBE NEWSWIRE) — EXL (NASDAQ:EXLS), a leading business process solutions company, today announced the opening of a new delivery location in Cape Town, South Africa to provide English-language customer experience support services.

“EXL continues to expand our global delivery model, and we are excited about the opportunities we are seeing from companies who want to leverage our differentiated capabilities to drive better experiences for their customers,” said Rohit Kapoor, Vice Chairman and Chief Executive Officer, EXL. “We’re committed to growing this center and will continue to invest in new ways to partner with our clients to improve business outcomes.”

The centre will support all regions that have customer relationships or processes conducted in English, particularly relevant to companies in the UK and Europe given cultural similarity and time zone advantages. The facility, inaugurated today by the Mayor of Cape Town Ms.Patricia de Lille, is also provisioned to support organisations with customers in South Africa.

“Cape Town is the latest addition to our expanding footprint, and we are excited to tap the rich talent pool within the country,” said Pavan Bagai, President and Chief Operating Officer, EXL. “South Africa is a key extension of our global delivery model, which offers greater choice and flexibility as part of our operations management services. We’re delighted with the support we have received from our anchor UK client, local partners and advisors.”

EXL provides operations management, analytics and technology platforms to insurance, healthcare, banking and financial services, utilities, travel, transportation and logistics companies. Through its proprietary Business EXLerator Framework™, EXL can deliver greater outcomes far faster than traditional BPO sourcing models through the integration of intellectual property, deep domain knowledge, robotics and analytics into client business operations.

“BPO capabilities are evolving now to include highly specialised industry services, and South Africa is attracting new investment because of its growing infrastructure, skilled workforce and cultural affinity with the UK market,” said Gareth Pritchard, CEO at BPESA (Business Process Enabling South Africa) Western Cape. “We have been working with EXL to build its own infrastructure in Cape Town, and are delighted to see its dedicated expertise and investment result in such a high value team and operation. The investment further adds to South Africa’s credibility as a mature destination that is able to provide high quality BPO services.”

About EXL

EXL (NASDAQ:EXLS) is a leading business process solutions company that looks deeper to drive business impact through integrated services and industry knowledge. EXL provides operations management, decision analytics and technology platforms to organizations in insurance, healthcare, banking and financial services, utilities, travel, and transportation and logistics, among others. We work as a strategic partner to help our clients streamline business operations, improve corporate finance, manage compliance, create new channels for growth and better adapt to change. Headquartered in New York and in business since 1999, EXL has approximately 23,500 professionals in locations throughout the U.S., Europe, Asia, Latin America and South Africa. For more information, visit www.exlservice.com.


BPESA is a non-profit industry association for the BPO sector in South Africa. The organisation’s core focus areas are attracting foreign investment, driving job creation, developing skills and creating an enabling environment for companies and individuals operating in the sector. To learn more visit www.bpesa.org.za.

Media Contacts:
Jennifer Reid, jreid@thecommsco.com, +44 7920 012356
Michael Sherrill, Vice President, Marketing, EXL, michael.sherrill@exlservice.com +1 646-419-0778

Copyright © 2015 GlobeNewswire, Inc.

President Jacob Zuma extends condolences to Republic of Korea

On behalf of the Government and the people of the Republic of South Africa, President Jacob Zuma extends his heartfelt condolences to the Government and the people of the Republic of Korea, following the sad passing of former President Kim Young-sam, who died on Sunday, 22 November 2015 at the age of 88.

Former President Kim served as South Korea’s President from 1993 to 1998 which ended more than three decades of military rule. He was regarded as a moderate leader and an advocate for democracy who rose in politics through the National Assembly from the 1950s to the 1970s. As an iconic figure of South Korea’s pro-democracy movement, he fought against military dictatorship for decades and laid the foundation for democratic peaceful transition of power.

South Africa wishes to convey its sincere condolences not only to the family of Mr Kim but also to the whole of South Korea for the loss of this icon of democracy. May his soul rest in peace.


Clayson Monyela

Spokesperson for DIRCO

Cell: 082 884 5974


Minister Faith Muthambi attends SADC Ministers meeting in Lesotho, 26 to 27 Nov

Minister of Communications, Ms Faith Muthambi, will attend the Southern African Development Community (SADC) Meeting of Ministers responsible for Public Information and Communications from the 26th to the 27th of November 2015 in Maseru, Lesotho.

During this two-day visit Minister Muthambi will also sign a bilateral agreement with her counterpart on a range of issues including a broadcasting content exchange programme, commitment on the part of the Department of Communications to assist Lesotho on implementing its own digital migration programme. The agreement will also give an undertaking that South Africa’s Government Communication and Information Systems (GCIS) will assist Lesotho with the creation of the country’s equivalent of a GCIS.

“It is imperative that we strengthen collaboration with the Lesotho government on areas of communications and broadcasting, and provide assistance where we can,” said Muthambi.

Earlier this year Muthambi signed an agreement of cooperation regarding cross-border frequency interference for Digital Terrestrial Television services with her Lesotho counterpart, Communications, Science and Technology Minister Khotso Letsatsi.

They also agreed to establish a joint a task team to facilitate engagements between their respective countries; enhance collaboration and cooperation of the country regulators in addressing matters of mutual interest on cross border frequency interference on terrestrial services; sharing of plans with regard to the roadmap for the release and use of digital dividend for other services.

For enquiries:

Mish Molakeng

Cell: 082 469 3997


President Jacob Zuma appoints Judge Mthiyane to chair Remuneration Commission

President Jacob Zuma has appointed retired Judge Khayelihle Kenneth Mthiyane as Chairperson of the Commission of Inquiry into the remuneration and conditions of service in the public service and public entities listed in Schedule 3A and 3C of the Public Finance Management Act (Act no 29 of 1999).

The President appointed the Commission in August 2013 and had first announced it in the State of the Nation Address of February 2013.

The Commission was established to investigate the remuneration and conditions of service in the public service and public entities listed in Schedule 3A and 3C of the Public Finance Management Act, with the remuneration of educators receiving priority attention. The Commission is also mandated to investigate matters relating to organizational development, job evaluating and grading, recruitment, appointment and promotion, human resource planning and performance management systems, policies and practices in the public service.

Judge Mthiyane will fill the vacancy that arose when former Chief Justice Sandile Ngcobo requested to be relieved from duty as Chairperson of the Commission.

President Zuma has wished Judge Mthiyane well in the execution of his new responsibilities.


Bongani Majola

Cell: 082 339 1993

E-mail: bonganim@presidency.gov.za


President Jacob Zuma launches 16 Days of Activism for No Violence Against Women and Children, 25 Nov

President Jacob Zuma will on Wednesday, 25 November 2015, launch the 16 days of activism for no violence against women and children in Mahikeng, North West Province.

The 2015 event is marked under the theme; “Count Me In: Together Moving a Non-Violent South Africa Forward”.

The United Nations has proclaimed 25 November as International Day of No Violence Against Women.

Members of the media are as invited as follows:

Date: 25 November 2015

Venue: Naauwpoort Sports Ground, Mahikeng, North West

Time: 10h30

Media should confirm to Khutjo Sebata by 16h30, 24 November 2015, on khutjos@gmail.com. Members of the media should have their proof of identity on them at all times.


Bongani Majola

Cell: 082 339 1993

E-mail: bonganim@presidency.gov.za